Work at ADLER

Position title: Student Services Representative

Location: Toronto, Ontario

Status: Permanent, 37.5 hours per week, Saturday–Wednesday, 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m.

Reports to: Student Services Coordinator

About the organization: Established in 2000, ADLER Graduate Professional School Inc. was founded on the desire to offer academic programs and degrees that prepare students for mental health and well-being professions. Unique among private educational institutions, ADLER offers a Master of Psychology degree that is one-of-a-kind in Ontario. While an independent entity, we maintain collegial relations with other Adlerian institutions, such as Adler Graduate School in Minnesota and Adler University in Chicago and Vancouver. We apply a hands-on approach in all our courses and programs. To this end, all ADLER instructors are practitioners who bring their professional experience into the classroom. Our objective is to help students secure suitable employment and assist them in developing further in positions they hold.

About the position: The Student Services Representative supports the organization by performing a range of customer service and administrative tasks. The work week is Saturday through Wednesday and office hours are 9:00 a.m. to 5:00 p.m. while working from home, and 10:00 a.m. to 6:00 p.m. once in-person classes resume. Responsibilities include administering operations, databases, admissions, and programs; answering and forwarding calls at the front desk and responding to inquiries from prospective and current students; relaying information to coworkers; receiving and mailing letters and packages; data entry; formatting, printing, and binding materials; scheduling and running meetings; filing documents; maintaining cleanliness of the front desk and premises; and handling additional duties as assigned. Crucially, you will share the founder’s passion for the Adlerian values of mutual respect and collaboration.

What we offer:
 We won’t let you sink or swim—we will provide training and mentoring
 You will gain knowledge every day and sharpen your customer service skills
 You’ll be among the first to hear about new trends in the profession
 You will become a subject matter expert on programs we offer
 Free coffee and snacks on-site

Key Responsibilities:
 Operate switchboard at front desk and forward inquiries as needed
 Welcome customers and visitors, and announce visitors to staff members
 Collaborate with coworkers and apply customer service mindset to all interactions
 Maintain strict confidentiality and security of staff and customer information
 Ensure that documentation is accessible, traceable and accurate
 Address student inquiries and set up user profiles for new students
 Write course descriptions and maintain course descriptions on website
 Address student inquiries and set up user profiles for new students
 Correspond with course instructors to update them on upcoming courses, send
attendance sheets, and log attendance
 Create courses for all programs on ADLearn and ensure that course materials are
available for instructors and students
 Enter data into various systems (Excel, Salesforce, Google calendar, ADLearn)
 Keep lobby, kitchen, classrooms, and washroom tidy and runs dishwasher
 Keep office and kitchen inventory stocked and orders supplies as needed
 Prepare classrooms by setting up signs, furniture, laptops, TVs, and DVDs, providing
materials for classes and events, and closing rooms after classes

Qualifications and Skills:
 High school diploma or equivalent
 At least 1 year of customer-focused experience, with track record of success
 Available to work Saturday through Wednesday, with Thursdays and Fridays off
 Pleasant telephone manner and strong sense of etiquette
 Excellent interpersonal, presentation, and written communication skills
 Strong technical skills in Google Suite (Doc, Sheets, Calendar) Microsoft Office (Word,
Excel, PowerPoint), and video conferencing software (Zoom)
 Ability to connect with people from all backgrounds and varying degrees of experience
 Strong time management skills (ability to prioritize)
 Strong manual dexterity for operating desktop computer and peripherals
 Ability to lift and move 10–25 lbs. (4.5–11.3 kg.)

Profile:
 Energetic personality
 Focus on customer service and solving problems
 Friendly, calm, welcoming demeanour
 Punctual and dependable
 Unfazed under pressure
 Intellectually curious

How to apply: if you are interested in working for an organization that supports the success of practitioners in mental health and human services, please send your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note: ADLER is committed to diversity and inclusion, as part of its goal to maintain a workplace where everyone is treated with respect and dignity. We encourage all qualified applicants, including from the four groups designated under the Employment Equity Act (Aboriginal peoples, women, people with disabilities, and members of visible minorities) and the LGBTQ2+ community to apply for our vacancies. We will make reasonable accommodation for applicants in the recruitment process, as needed. Should you be selected for an interview and require accommodation, please let us know.